Delivery & Returns
Despatch and Delivery
All orders will normally be despatched within three (3-7) working days from receiving payment.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
The goods will be delivered to the address provided on the order form. It is advised to indicate a contact telephone.
The dispatch amount is determined by the order amount and the destination country as below:
SHIPPING POLICY
How It Works
This is your Shipping Policy section. It’s a great place to update your customers about your shipping methods, packaging, and costs. Use concise, straightforward language to build trust with your customers and keep them coming back for more!
Mainland UK* Europe USA / Canada Rest of World
Orders up £50 £5.00 / £7.50 * £20 £70 £80
Orders from £50 Free £20 £90 £100
Orders from £150 - £300 Free £20 £120 £140
Orders of £300 and over. Free £40 £150 £170
*It depends on the weight
The cost of orders to be dispatched outside the European Union excludes customs duties and other taxes, therefore the Customer is responsible for payment of any surcharges.
Please advise us if you do not receive your item(s) within fourteen (14) days of placing your order so that we can trace the parcel.
All dates quoted for delivery of the goods are approximate only and we shall not be liable for any delay in delivery of the goods however caused or for any consequential loss.
The risk in the goods shall pass to you upon delivery taking place.
OUR RETURN POLICY
Everything You Need to Know
All items are carefully checked before despatch.
If the goods are damaged in transit, please notify us immediately (please attach pictures). We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.
Goods that are not acceptable for any other reason may be returned within 14 days for a refund or replacement or at the address below. Goods will be returned at your expense. Please note, that we will only accept returned goods in 'as new' condition.
SUGARMARK LIMITED
18 St. Johns Lane, Papworth Everard
Cambridge CB23 3AT, United Kingdom
Please note that uncollected parcels from Royal Mail and DPD collection points, as well as undelivered parcels due to the incorrectly provided delivery address will be returned to us. A refund will be issued after deducting delivery, return cost, and damages if any.
PRIVACY @ CATBRIDGE
All about Information Security
This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify the payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!